Alfa88 takes seriously its responsibility to protect every member's privacy. This Policy transparently explains how we collect, use, store, and protect your personal information.
Six core pillars that demonstrate alfa88's commitment to protecting the privacy and personal data security of every member.
All data transmitted between your device and alfa88 servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia. Your sensitive data is never stored in plain text.
Only authorised personnel with legitimate job requirements are permitted to access members' personal data. All access is logged and regularly audited to ensure no internal misuse occurs within the organisation.
Alfa88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data collection and processing practices meet the legal requirements set by the Malaysian government.
Alfa88 has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes without your explicit prior consent.
Member data is stored in high-grade data centres with multi-layered physical and digital security systems. Data backups are performed regularly to ensure your information is never lost, even in emergency situations or technical failures.
You have the full right to access, correct, or request deletion of your personal data. Alfa88 respects and facilitates the exercise of these rights through a clear and straightforward process for every member.
At alfa88, privacy is not merely a slogan — it is a genuine commitment we uphold in every aspect of our platform's operations. This Privacy Policy explains in detail how alfa88 collects, processes, stores, and protects your personal information when you use our platform. Please read this document carefully as it forms part of the agreement between you and alfa88.
Alfa88 is an online casino and wagering platform operating in Malaysia. We understand that your personal information is a trust placed in us, and we are committed to safeguarding it to the highest standard. This Privacy Policy is designed to ensure full transparency in how we manage members' personal data.
This Policy applies to all information collected through the alfa88.win website, the alfa88 mobile app, and any of our official communication channels including email and customer support live chat. It also covers data collected during the KYC process, financial transactions, and gaming activity on the platform.
During registration and throughout platform use, alfa88 collects the following categories of data:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Required |
| Contact Information | Phone number, email address, residential address | Required |
| Financial Data | Bank account number, eWallet details, transaction history | Required for transactions |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Activity Data | Game history, betting records, login timestamps | Automatic |
| KYC Documents | Copy of identity card, passport, bank statement | For verification |
Alfa88 does not collect sensitive data such as health information, religious beliefs, or sexual orientation unless required by law or necessary for responsible gaming purposes such as gambling addiction assessments.
Alfa88 collects your personal data through the following methods:
Alfa88 only uses your personal data for legitimate and necessary purposes. We do not process data beyond what is required for the following purposes:
In certain circumstances, alfa88 may share your personal data with carefully selected third parties for platform operational purposes. This includes payment service providers, licensed gaming solution providers, identity verification companies, and technical infrastructure providers. All such third-party partners are bound by strict confidentiality agreements and are only permitted to process your data in accordance with alfa88's instructions.
Alfa88 will disclose members' personal data to government authorities or regulatory bodies when required by law, court order, or official investigation. In such circumstances, we will endeavour to notify you of the disclosure to the extent permitted by law.
Alfa88 has never and will never sell, rent, or trade members' personal data to any advertiser, data broker, or other company for commercial gain. This is our absolute commitment to every member.
Alfa88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:
Cookies are small text files stored on your device by your web browser when you visit the alfa88 platform. Cookies help us recognise you as a returning user, maintain your login session, and understand how you use our platform.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the alfa88 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by alfa88:
To exercise any of the above rights, contact the alfa88 customer support team via live chat or our official email. We will process your request within 30 business days.
Alfa88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. In general, our retention policy is as follows:
Alfa88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology improvements. Any material changes will be communicated to members via in-platform notifications or email at least 14 days before the changes take effect.
We encourage you to review this page periodically. The latest update date is always displayed at the top of this document. Continued use of the alfa88 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our Data Protection Officer (DPO) team is ready to assist you within 3 business days for any enquiries relating to privacy and personal data protection.